Support that never sleeps

Home screen of Pacify app showing call buttons to Lactation Consultants, Humana Kentucky 24 Hour Nurse Line, Humana Kentucky Enrollee Services, Behavior Health Crisis Line, and Quit Smoking Coaches.
Congrats on your growing family!

As a Humana Healthy Horizons in Kentucky member, you can now get the help you need during pregnancy and beyond – supporting you from hospital to home.

A Pacify membership provides on-demand, video-enabled access to a nationwide network of Lactation Consultants, available 24/7. You can also connect with the Humana Healthy Horizons 24 Hour Nurse Line, Enrollee Services,* 24 Hour Behavioral Health Crisis Line, and Quit Smoking Coaches,** via phone - all at the touch of a button!

*Humana Healthy Horizons Enrollee Services is available 7am-7pm Monday-Friday. 

**Quit Smoking Coaches are available 8am-6pm Monday-Friday.

Claim your unique sign-up code to get started!

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How Pacify works

Ask us about:

When it comes to a baby’s health, parents need fast answers they can trust. Pacify has your answers, offering unlimited support for new parents:

  • 30 seconds to reach an expert
  • 4.8/5 average member rating
  • available in English and Spanish
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Support made simple

Download to smartphone icon

Download and sign-up

Get the Pacify app at no cost and sign-up with the special code provided

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Make a call

From the main menu, push one of the buttons to start a call. It’s as simple as that!

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Rate your experience

Your feedback helps us do better!

Claim your unique sign-up code now!

  • To confirm that you are a Humana Healthy Horizons in Kentucky member, please provide the information below:
  • MM slash DD slash YYYY
  • Once the information above is confirmed, you will receive an email with your unique sign-up code.

Discrimination is Against the Law

Humana Inc. and its subsidiaries comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. Humana Inc. and its subsidiaries do not exclude people or treat them differently because of race, color, national origin, age, disability, sex, sexual orientation, gender identity, or religion. See our website for more information.

Humana Inc. and its subsidiaries:

  • Provide free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provide free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact Customer Care at 1-800-444-9137 (TTY: 711).

If you believe that Humana Inc. or its subsidiaries have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Discrimination Grievances
P.O. Box 14618
Lexington, KY 40512-4618
1-877-233-4816 or if you use a TTY, call 711.

You can file a grievance by mail or phone. If you need help filing a grievance, Customer Service is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services (HHS), Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:

U.S. Department of Health and Human Services (HHS)
200 Independence Avenue, SW
Room 509F, HHH Building Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available online at the HHS Office for Civil Rights website.

Humana Healthy Horizons in Kentucky is a Medicaid product of Humana Health Plan, Inc.

Multi-Language Interpreter Services

ATTENTION: If you do not speak English, language assistance services, free of charge, are available to you. Call 1-800-444-9137 (TTY: 1-800-444-9137).

Español (Spanish) ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-444-9137 (TTY: 1-800-444-9137).

繁體中文 (Chinese) 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-xxx-xxx-xxxx(TTY:1-800-444-9137)。

Deutsch (German) ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-800-444-9137 (TTY: 1-800-444-9137).

Tiếng Việt (Vietnamese) CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-800-444-9137 (TTY: 1-800-444-9137).

العربية (Arabic) ) 800-444-9137- ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغویة تتوافر لك بالمجان. اتصل برقم 1 800-444-9137- ھاتف الصم والبكم

Srpsko-hrvatski (Serbo-Croatian) OBAVJEŠTENJE: Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su vam besplatno. Nazovite 1-800-444-9137 (TTY- Telefon za osobe sa oštećenim govorom ili sluhom: 1-800-444-9137).

日本語 (Japanese) 注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。1-800-444-9137 (TTY:1-800-444-9137)まで、お電話にてご連絡ください。

Français (French) ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-800-444-9137 (ATS : 1-800-444-9137).

한국어 (Korean) 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-800-444-9137 (TTY: 1-800-444-9137)번으로 전화해 주십시오.

Deitsch (Pennsylvania Dutch) Wann du [Deitsch (Pennsylvania German / Dutch)] schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch. Ruf selli Nummer uff: Call 1-800-444-9137 (TTY: 1-800-444-9137).

नेपाली (Nepali) ध्यान 􀇑दनुहोस:् तपाइ􀉍ले नेपाल􀈣 बोल्नहन्छ भन तपाइ􀉍को 􀇓निम्त भाषा सहायता सवाहरू 􀇓नःशल्क रूपमा उपलब्ध छ । फोन गनुहोसर् ्1-800-444-9137 (􀇑ट􀇑टवाइ: 1-800-444-9137) ।

Oroomiffa (Oromo) XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama. Bilbilaa 1-800-444-9137 (TTY: 1-800-444-9137).

Русский (Russian) ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-800-444-9137 (телетайп: 1-800-444-9137).

Tagalog (Tagalog – Filipino) PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-800-444-9137 (TTY: 1-800-444-9137).

ICITONDERWA (Bantu): Nimba uvuga Ikirundi, uzohabwa serivisi zo gufasha mu ndimi, ku buntu. Woterefona 1-800-444-9137 (TTY: 1-800-444-9137).

Asistencia en español

                                        

Call If You Need Us

If you have questions, trouble reading or understanding this letter, call us at 1-800-444-9137 or TTY, call 711. We are available Monday – Friday, from 7 a.m. to 7 p.m. Eastern Time. We can help you at no cost to you. We can explain the letter in English or in your first language. We can also help you if you have trouble seeing or hearing. Please refer to your Enrollee Handbook regarding your rights. 

Discrimination is Against the Law

Humana Health Plan, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.


Humana Healthy Horizons in Kentucky is a Medicaid product of Humana Health Plan, Inc. The use of this external website/mobile application is for your information and convenience. You are not on the Humana website, and you are subject to the privacy and security policies of the sponsors of that external website/mobile application.

English:  ATTENTION: If you do not speak English, language assistance services, free of charge, are available to you. Call 1- 800-444-9137 (TTY: 711).

Español (Spanish):  ATENCIÓN:  si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.  Llame al 1- 800-444-9137 (TTY: 711).

繁體中文(Chinese): 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電1- 800-444-9137 (TTY:711)。

HUMM0XXXX

Last Updated: 11/25/2020