Support that never sleeps

Home screen of Pacify app showing call buttons to Lactation Consultants,  Mental Health CareLine, Humana Ohio Member Services, Humana Ohio 24 Hour Nurse Line,  and Quit Smoking Coaches.
Congrats on your growing family!

As a Humana Healthy Horizons in Ohio member, you can now get the help you need during pregnancy and beyond – supporting you from hospital to home.

A Pacify membership provides on-demand, video-enabled access to a nationwide network of Lactation Consultants, available 24/7. You can also connect with the Suicide and Crisis Lifeline, Member Services,* the Humana Healthy Horizons 24 Hour Nurse Line, and Quit Smoking Coaches,** via phone - all at the touch of a button!

*Humana Healthy Horizons Member Services is available 7am-8pm Monday-Friday. 

**Quit Smoking Coaches are available 8am-8pm Monday-Friday.

Claim your unique sign-up code to get started!

Get Your Code
Smartphone showing a video consultation with a Pacify Provider.

How Pacify works

Ask us about:

When it comes to a baby’s health, parents need fast answers they can trust. Pacify has your answers, offering unlimited support for new parents:

  • 30 seconds to reach an expert
  • 4.8/5 average member rating
  • available in English and Spanish
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Support made simple

Download to smartphone icon

Download and sign-up

Get the Pacify app at no cost and sign-up with the special code provided

Breastfeeding woman holding smartphone with Pacify app open.

Make a call

From the main menu, push one of the buttons to start a call. It’s as simple as that!

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Rate your experience

Your feedback helps us do better!

Claim your unique sign-up code now!

  • To confirm that you are a Humana Healthy Horizons in Ohio member, please provide the information below:
  • MM slash DD slash YYYY
  • Once the information above is confirmed, you will receive an email with your unique sign-up code.


Looking for help?

Contact Us

If you have questions, find the number you need to get help and support.

Get contact info 

Find a doctor

Find a doctor, hospital, or pharmacy.


Documents & forms

Find the documents and forms you need, including your Member Handbook.

Find documents & forms

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Your MyHumana account is here when you need it. Easily access claims, drug prices, in-network doctors, and more. If you don’t have your account, create it today.

Through our partnership with SafeLink, we make cell phones available to our members. These cell phones come with free data and call time each month. ]

Humana Inc. and its subsidiaries do not discriminate or exclude people because of their race, color, religion, gender, gender identity, sex, sexual orientation, age, disability, national origin, military status, veteran status, genetic information, ancestry, ethnicity, marital status, language, health status, or need for health services. Discrimination is against the law. Humana and its subsidiaries comply with applicable Federal Civil Rights laws. If you believe that you have been discriminated against by Humana or its subsidiaries, there are ways to get help.

  1. You may file a complaint, also known as a grievance:

Discrimination Grievances, P.O. Box 14618, Lexington, KY 40512-4618

If you need help filing a grievance, call 866-856-5702 or if you use a TTY, call 711.

  1. You can also file a civil rights complaint with the:

Ohio Department of Medicaid (ODM), Office of Civil Rights by emailing [email protected], faxing 614-644-1434, or sending by mail to P.O. Box 182709, Columbus, Ohio 43218-2709, or 

The U.S. Department of Health and Human Services, Office for Civil Rights electronically through their Complaint Portal, available at, or by mail at 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, DC 20201, 800-368-1019, 800-537-7697 (TDD). Complaint forms are available at

Auxiliary aids and services, free of charge, are available to you. 877-856-5702 (TTY: 711)

Humana provides free auxiliary aids and services, such as qualified sign language interpreters, video remote interpretation, and written information in other formats to people with disabilities when such auxiliary aids and services are necessary to ensure an equal opportunity to participate.

Humana Healthy Horizons in Ohio – Multi-Language Interpreter Services and formats (English)

Humana Healthy Horizons in Ohio – Multi-Language Interpreter Services and formats (Spanish)

Humana Healthy Horizons in Ohio is a Medicaid product of Humana Health Plan of Ohio, Inc.

Language assistance services, free of charge, are available to you. 877-856-5702 (TTY: 711).

English: Call the number above to receive free language  assistance services.

Español (Spanish): Llame al número que se indica arriba para recibir servicios gratuitos de asistencia lingüística.

Soomaali (Somali): Wac lambarka kore si aad u hesho adeegyada caawimaada luuqada oo bilaash ah.

Русский (Russian): Позвоните по вышеуказанному номеру, чтобы получить бесплатную языковую поддержку.

Français (French): Appelez le numéro ci-dessus pour recevoir des services gratuits d’assistance linguistique.

Tiếng Việt (Vietnamese): Gọi số điện thoại ở trên để nhận các dịch vụ hỗ trợ ngôn ngữ miễn phí.

Kiswahili (Swahili): Piga simu kwa nambari iliyo hapo juu ili upate huduma za usaidizi wa lugha bila malipo.

Українська (Ukrainian): Зателефонуйте за вказаним вище номером для отримання безкоштовної мовної підтримки.

Ikinyarwanda (Kinyarwanda): Hamagara nomero iri haruguru uhabwe serivisi z’ubufasha bw’ururimi ku buntu.