Support that never sleeps
Congrats on your growing family!
As a Humana Healthy Horizons in Ohio member, you can now get the help you need during pregnancy and beyond – supporting you from hospital to home.
A Pacify membership provides on-demand, video-enabled access to a nationwide network of Lactation Consultants, available 24/7. You can also connect with the Suicide and Crisis Lifeline, Member Services,* the Humana Healthy Horizons 24 Hour Nurse Line, and Quit Smoking Coaches,** via phone - all at the touch of a button!
*Humana Healthy Horizons Member Services is available 7am-8pm Monday-Friday.
**Quit Smoking Coaches are available 8am-8pm Monday-Friday.
Claim your unique sign-up code to get started!
Support made simple
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Get the Pacify app at no cost and sign-up with the special code provided
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From the main menu, push one of the buttons to start a call. It’s as simple as that!
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Looking for help?
If you have questions, find the number you need to get help and support.
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Find a doctor
Find a doctor, hospital, or pharmacy.
Documents & forms
Find the documents and forms you need, including your Member Handbook.
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Through our partnership with SafeLink, we make cell phones available to our members. These cell phones come with free data and call time each month. ]
Humana Inc. and its subsidiaries do not discriminate or exclude people because of their race, color, religion, gender, gender identity, sex, sexual orientation, age, disability, national origin, military status, veteran status, genetic information, ancestry, ethnicity, marital status, language, health status, or need for health services. Discrimination is against the law. Humana and its subsidiaries comply with applicable Federal Civil Rights laws. If you believe that you have been discriminated against by Humana or its subsidiaries, there are ways to get help.
- You may file a complaint, also known as a grievance:
Discrimination Grievances, P.O. Box 14618, Lexington, KY 40512-4618
If you need help filing a grievance, call 866-856-5702 or if you use a TTY, call 711.
- You can also file a civil rights complaint with the:
Ohio Department of Medicaid (ODM), Office of Civil Rights by emailing [email protected], faxing 614-644-1434, or sending by mail to P.O. Box 182709, Columbus, Ohio 43218-2709, or
The U.S. Department of Health and Human Services, Office for Civil Rights electronically through their Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail at 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, DC 20201, 800-368-1019, 800-537-7697 (TDD). Complaint forms are available at https://www.hhs.gov/ocr/office/file/index.html.
Auxiliary aids and services, free of charge, are available to you. 877-856-5702 (TTY: 711)
Humana provides free auxiliary aids and services, such as qualified sign language interpreters, video remote interpretation, and written information in other formats to people with disabilities when such auxiliary aids and services are necessary to ensure an equal opportunity to participate.
Humana Healthy Horizons in Ohio – Multi-Language Interpreter Services and formats (English)
Humana Healthy Horizons in Ohio – Multi-Language Interpreter Services and formats (Spanish)
Humana Healthy Horizons in Ohio is a Medicaid product of Humana Health Plan of Ohio, Inc.
Language assistance services, free of charge, are available to you. 877-856-5702 (TTY: 711).
English: Call the number above to receive free language assistance services.
Español (Spanish): Llame al número que se indica arriba para recibir servicios gratuitos de asistencia lingüística.
Soomaali (Somali): Wac lambarka kore si aad u hesho adeegyada caawimaada luuqada oo bilaash ah.
Русский (Russian): Позвоните по вышеуказанному номеру, чтобы получить бесплатную языковую поддержку.
Français (French): Appelez le numéro ci-dessus pour recevoir des services gratuits d’assistance linguistique.
Tiếng Việt (Vietnamese): Gọi số điện thoại ở trên để nhận các dịch vụ hỗ trợ ngôn ngữ miễn phí.
Kiswahili (Swahili): Piga simu kwa nambari iliyo hapo juu ili upate huduma za usaidizi wa lugha bila malipo.
Українська (Ukrainian): Зателефонуйте за вказаним вище номером для отримання безкоштовної мовної підтримки.
Ikinyarwanda (Kinyarwanda): Hamagara nomero iri haruguru uhabwe serivisi z’ubufasha bw’ururimi ku buntu.