Support that never sleeps
Congrats on your growing family!
As a Coordinated Care member, you can get the help you need during pregnancy and beyond – supporting you from hospital to home.
A Pacify membership provides on-demand, video-enabled access to a nationwide network of lactation consultants and birth doulas, available 24/7. You can also connect with the 24-hour Nurse Advice Line, Member Help Line*, 24-hour Crisis Help Line, and Case Management** via phone - all at the touch of a button!
*Member Help Line is available 8 a.m. to 5 p.m. PST, Monday through Friday.
**Case Management is available 8 a.m. to 5 p.m. PST, Monday through Friday.
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Statement of Non-Discrimination
Coordinated Care of Washington, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Coordinated Care does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Coordinated Care also complies with applicable state laws and does not discriminate on the basis of creed, gender, gender expression or identity, sexual orientation, marital status, religion, honorably discharged veteran or military status, or the use of a trained dog guide or service animal by a person with a disability.
• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
o Qualified sign language interpreters
o Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as:
If you need these services, contact Coordinated Care at 1-877-644-4613 (TTY/TDD 1-866-862- 9380).
If you believe that Coordinated Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Grievances Coordinator, Coordinated Care, 1145 Broadway, Suite 300, Tacoma, WA 98402, 1-877-644-4613 (TTY/TDD 1-866-862-9380), Fax 877-212-6668. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Coordinated Care is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, 1-800-368-1019, 800-537- 7697 (TDD).
Complaint forms are available at https://www.hhs.gov/ocr/filing-with-ocr/index.html