Legal notices

The Benefits of the Services

There are benefits to the use of the Services, including:

• Decreasing anxiety associated with labor and delivery; increasing confidence
• Improving communication with healthcare providers

• Advocating for your wishes and supporting communication around your birth preferences
• Providing continuous emotional support and reassurance during labor and postpartum
• Helping you make informed decisions based on evidence
• Reducing risks of serious health complications
• Supporting improved birth outcomes, including lower likelihood of cesarean birth, shorter average labor duration, and decreased use of pain medication.
• When in-person labor/birth support is possible: offering hands-on comfort measures such as massage, positioning techniques and breathing exercises, which can reduce pain and stress
• During infant feeding: identifying and avoiding potential breastfeeding challenges, and assisting with weaning and return to work or school

The Risks of the Services

The Services are generally low risk; however, there is risk that clients may misunderstand the nature of the Services and improperly rely on the Services. Doulas are not licensed healthcare providers, so they cannot give you medical advice, provide medical treatment or intervene in an emergency.

While the use of Doula Services can provide benefits for you, there are also risks associated with the use of doula services during labor and birth. These risks include but are not limited to the following:

• Despite best efforts, there may be a mismatch in communication styles, preferences or approaches, which could lead to dissatisfaction and stress.
• Comfort measures may carry a risk of discomfort or minimal injury if not performed with proper technique.
• In-person support carries a potential risk of transmission of illnesses, including COVID-19, particularly if precautions are not adequately followed.
• The intensity of birth and postpartum experiences can make some individuals more emotionally vulnerable, and there’s a small risk of misunderstanding or feeling overwhelmed by the doula’s presence.
• In rare cases, a doula may be delayed or unable to attend the birth due to unforeseen circumstances, leaving the client without the anticipated support.

Alternatives

There are other alternatives for support during pregnancy, birthing and postpartum. Talk to your healthcare provider about these alternatives.

Scope of Services

Pacify doulas will:

• Offer help and advice on physical, mental, and emotional comfort measures and non-medical techniques.
• Adhere to patient confidentiality and privacy.
• Aid the Client and their family in the understanding of medical procedures and treatments by encouraging and supporting communication between the family and care provider.
• Find resources necessary to make informed decisions, and remind the Client if there is a departure from the Client’s plan.

Pacify doulas will not:

• Perform clinical tasks, such as, but not limited to, blood pressure or fetal heart rate checks, vaginal exams, etc.
• Administer medications, including both pharmaceutical and homeopathic, to the Client or the Client’s family.
• Make decisions for the Client, or project personal values and goals onto the Client.
• Interfere with medical treatment, especially in the event of an emergency situation.
• Provide transportation for the Client, the Client’s child(ren), or any family member.

Availability and Communication

• Virtual doula appointments: Doulas are available for virtual appointments to address Client questions and concerns.
  • Operating Hours: Doula services are available Monday through Friday, from 9:00 AM to 5:00 PM (Eastern Time).
  • Chat Response Time: Doulas will respond to Client messages within 48 hours Monday through Friday from 9:00 AM to 5:00 PM (Eastern Time).

Emergency and Non-emergency Situations

• In case of an emergency, Clients or support person should:
  • Call 9-1-1 or contact their obstetrician (OB), midwife or pediatrician.
• For non-emergency situations:
  • Clients should contact their assigned doula through the text chat function.
  • Limitations: The chat function is not designed for emergency situations. Doulas will respond to Client messages within 48 hours Monday through Friday from 9:00 AM to 5:00 PM (Eastern Time).

During Labor

Pacify recommends regular communication with the doula, so that the doula can help the Client navigate the Client’s early and active labor. A good benchmark is to call the doula during or immediately after each contact with the Client’s medical provider (midwife or OB), to keep the doula up-to-date on evolving circumstances. Following initial contact, the doula can answer questions and offer support via the Application, and decide with you whether you need immediate support or wish to await further change.

In labor, Pacify suggests that you call your doula when you think you are in labor, even if you do not yet need the doula's support at that exact moment. Text-based communication can be unreliable, and Pacify cannot be held accountable or liable for any harm resulting from missed text-based communication.

• Clients are required to maintain close communication with their assigned doula about when their due date is, with any updates, and upon the onset of labor.
• Clients must inform their doula when preparing to depart for the hospital or birthing center.
• Your failure to maintain adequate communication may impact the doula’s ability to provide timely support.
• Contact [email protected] if additional assistance is required.

Communication Requirements

• The Client must notify their assigned doula to attend the delivery. For the purposes of these terms and conditions, “delivery” includes but is not limited to:
  • Vaginal birth
  • Vaginal birth after Cesarean section (C-section)
  • Cesarean section (planned or emergency)
  • Induced labor (elective or medically necessary)
• Failure of Client to Notify Doula
  • If the Client fails to notify their assigned doula within two hours of the beginning of perceived labor, the doula may be unable to attend the birth.
  • In such cases, the Client forfeits their right to in-person labor support.
• Unable to Reach Doula
  • If the Client is unable to reach their assigned doula via text or phone call when labor begins:
    • The Client should attempt to contact the backup doula (if one has been assigned) or the Pacify Care Coordinator.
    • In the event that a doula is unreachable, and services cannot be provided as scheduled, Pacify may, at its sole discretion, offer a partial refund or credit of the unused portion of the services. Note: Partial refund or credit is subject to limited subscribers.
• Doula Unable to Attend Birth
  • If the doula cannot attend the birth, the doula will activate backup doula support, subject to availability.
  • If no backup doula is available, the Client may need to proceed without in-person doula support.
  • If doula support is not provided due to limitations on the part of Pacify or the assigned doula, Pacify will, at its sole discretion, offer a partial refund for the unused services.

In-Person Labor & Delivery Doula Care

In-person labor and delivery doula care is limited to specific subscribers and is only available for labor and delivery. In order to receive in-person Services, you must purchase services directly, or participate with a healthcare plan or employer-based plan that covers in-person birth support.

In addition to the Doula Services Terms and Conditions above, Clients receiving In-person Labor and Delivery Doula Services agree to be bound by the following terms:

• Your doula usually needs approximately one to two hours to get to you from the time you ask them to come; this one- to two-hour window begins when the Client explicitly requests that the doula join them in labor.
• Due to the unpredictable nature of travel in certain regions, Pacify cannot guarantee to the Client that the doula will arrive by a set time. The doula will make every reasonable effort to get to the Client within two hours.
• The doula may provide virtual support while you remain at home, but can only provide in-person support once you have arrived at your planned birth place: either a hospital or birth center. Pacify Doulas do not provide support at home births.
• From the first time you contact your birth doula by phone to inform the doula that they may be in labor, the doula will provide continuous support* throughout the Client’s labor and birth. This support may take several forms: the doula may coach the Client via the Application (normally in early labor), may be physically present (normally in active labor), or may provide hybrid support to best meet your needs.
• The Doula cannot come to you in labor until you explicitly ask the Doula to join you. Please be sure to inform the doula — by telephone — when you are ready for the doula to physically accompany you. When in active labor, Pacify recommends that the Client call the doula when the Client is ready for immediate support, as text messages are too easily missed.

* A note on continuous support: Pacify recognizes and respects the Client’s right to privacy. With the Client’s agreement, the doula may step out at appropriate times while the Client is in labor, or while supporting the Client during the postpartum period. Breaks are understood to be a necessary part of the doula’s work hours. As such, “continuous” does not equate to immediate or constant. Even if not physically present, the doula remains available via phone or text. If the doula has been physically present with the Client, at any location(s), for more than 15 hours, Pacify may rely on a backup doula to provide ongoing support (if needed) while the primary doula takes a break. At no time will the primary doula leave the Client without prior discussion with the Client.

In-Person Postpartum Doula Care

In-person postpartum doula care is limited to specific subscribers. In order to receive in-person Services, you must purchase services directly or participate with specific employer-based plans. Healthcare plans generally do not cover in-person postpartum doula services.

In addition to the Doula Services terms and conditions above, Clients receiving In-person Postpartum Doula Services agree to be bound by the following terms:

• In the postpartum period, Pacify relies on the Client to manage your own scheduling needs and preferences through the Application, and Pacify requires 24 hours’ notice of any schedule changes to avoid charges for a late cancellation. Pacify will accommodate only two schedule changes per appointment per Client.
• Your failure to maintain adequate communication may impact the doula’s ability to provide timely in-person support.
• Contact [email protected] if additional assistance is required.

In-Person Care Health Provisions

Because Pacify has an obligation to protect the health and well being of all its clients and to avoid the spread of contagious illnesses, Pacify retains the right to deny or reschedule services if the Client or a member of the Client’s family is ill. Pacify Providers cannot be physically present with the Client until the Client and their family member(s) have been well for 24 hours. Pacify Providers may transition to virtual doula services and refer the Client to nursing services for more appropriate in-person care in the interim.

Doula Mentorship Program

As part of Pacify’s quality control efforts, and to ensure consistency in your experiences with Pacify providers, senior doulas regularly encourage junior doulas to “shadow” them at births and sometimes at regularly scheduled client appointments. Sometimes, senior doulas may also shadow junior doulas to provide helpful oversight and feedback. This mentorship program allows junior doulas to gain experience and knowledge, and provides support to our senior doulas (especially significant at longer births). Client feedback has been very positive; former clients have enjoyed the helpful presence and support of an additional doula. There is no additional cost to the client for the presence of a mentee doula, and not all circumstances will permit the presence of a mentee doula. You are free to opt out of the presence of a mentee doula, and may communicate your preference directly to your Pacify doula.

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Availability and Communication

• Appointments: Lactation Consultants are available for virtual on-demand support, scheduled visits and chat to address Client questions and concerns.
• These options depend on certain contracts. Not all options are available to every Client.
  • ON-DEMAND: Available 24/7
  • SCHEDULED APPOINTMENTS: Schedule up to 60 minutes with a lactation consultant.
  • CHAT: Lactation Consultants will respond to Client messages within 48 hours Monday through Friday from 9:00 AM to 5:00 PM (Eastern Time).
    

Emergency and Non-emergency Situations

• In case of an emergency, Clients or support persons should:
  • Call 9-1-1 or contact their obstetrician (OB), midwife, internal medicine/family medicine physician or pediatrician.
• For non-emergency situations related to lactation:
  • Clients should contact a lactation consultant through the virtual on-demand network, schedule an appointment depending on what is available or initiate a chat for assistance.

By continuing with use of this application and the Pacify website, you acknowledge that you are responsible for providing accurate and current insurance information, and understand that failing to do so may result in your financial responsibility for services, including any associated costs and fees.

Consent to Bill

You authorize Pacify to submit claims to your Medicaid plan, insurance company, or other third-party payors on my behalf and to receive payment of medical benefits for services rendered now or in the future. You also authorize the release of necessary health information for billing purposes.

Authorized Payment to Pacify

You authorize your Medicaid plan, insurance company or third-party payor to make direct payments to Pacify for services rendered now or in the future. You understand and acknowledge that, if applicable, you will be financially responsible for co-payments, deductibles and coinsurances, and for services not covered by your insurance plan.

Financial Responsibility

You acknowledge that not all services may be covered by your insurance plan for one or more reasons, including but not limited to exclusions from your insurance plan. You understand and acknowledge that, if applicable, you will be financially responsible for any collection fees, court costs and reasonable attorney’s fees incurred by Pacify if required to collect on your unpaid debt owed. Collections policy can be provided per request.

USE OF THE SERVICES IS NOT FOR EMERGENCIES. IF YOU THINK YOU HAVE A MEDICAL EMERGENCY, OR IF AT ANY TIME YOU ARE CONCERNED ABOUT YOUR HEALTH OR THE HEALTH OF YOUR CHILD, CALL 9-1-1 OR GO TO THE NEAREST EMERGENCY ROOM.

THE CONTENT ON THE PACIFY APPLICATION AND PACIFY WEBSITE IS NOT AND SHOULD NOT BE CONSIDERED MEDICAL ADVICE OR A SUBSTITUTE FOR INDIVIDUAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT WITH A PHYSICIAN OR OTHER LICENSED PRIMARY HEALTHCARE PROVIDER. PACIFY PROVIDERS CANNOT AND DO NOT GIVE MEDICAL ADVICE AND ARE LIMITED TO MAKING HEALTH RECOMMENDATIONS BASED ON THEIR SCOPE OF PRACTICE. YOU SHOULD ALWAYS TALK TO YOUR MEDICAL PROFESSIONALS FOR DIAGNOSIS AND TREATMENT, INCLUDING INFORMATION REGARDING WHICH TREATMENT MAY BE APPROPRIATE FOR YOU AND/OR YOUR CHILD. PACIFY MAKES NO REPRESENTATION OR WARRANTY REGARDING ANY OF THE INFORMATION ON THE APPLICATION OR PACIFY WEBSITE NOR WHETHER ANY PARTICULAR TREATMENT IS SAFE, APPROPRIATE, OR EFFECTIVE FOR YOU AND/OR YOUR CHILD.

Pacify Providers

Depending on the service you subscribe to, Pacify arranges for Providers to be available on the Application and/or in-person, and to make their services available to you on both a scheduled basis and on-demand. Pacify provides other types of administrative services and information to you and the Providers.

Pacify Providers are solely responsible for maintaining any required licenses, certifications and/or authorizations, as applicable, in the respective state(s) in which they provide their services. Some Providers are independent contractors and are not employees of Pacify. All Providers are responsible for their independent professional judgment and recommendations. Each Provider’s scope of service is limited by his/her applicable licensure/certification and any service restrictions established by Pacify. Pacify Providers are in no way intended to replace your primary care physician, ob-gyn, midwife, pediatrician or any other clinical relationship you maintain or may need. Pacify does not recommend or endorse any specific treatment, services, tests or advice provided by Pacify Providers.‍

Content on Application and Website

The information that Pacify provides on the Application or its Website(s) is intended for general informational purposes only. It is not intended as professional medical advice, diagnosis or treatment. Reliance on any information provided by Pacify Providers or appearing on the Application or Website is solely at your own risk.

Your Use of the Application and Website and Access to Pacify Providers

Access to certain portions of the Application as well as access to our in-person doula services is restricted to registered users of our Services. Direct subscribers (as defined below) must be 18 years old to access the Application and the Services. As part of our registration process, you must provide us with information regarding but not limited to personal identification information, personal health information, a current, valid email address and phone number. Billing information is required for direct subscribers. A direct subscriber is a user who is responsible for paying any subscription fees, as opposed to an individual who has access paid for by their employer, health plan, or other organization.

We need this information so that we can communicate with you, verify your identity, initiate billing charges, and make the full scope of Member benefits available to you through the Website and the Pacify Application and other HIPAA-compliant applications Pacify may utilize for services. Additionally, you must provide us with personal identification information and personal health information about your child. This information will only be used by us and the Pacify Providers as permitted by these Terms and our Privacy Policy.

Direct Subscribers

1. Individuals who register directly in the Application for either one (1) month, three (3) month or twelve (12) month subscriptions will have access to Pacify lactation consultants and nurses. Subscriptions run from the date of valid payment for enrollment and full payment is due upon enrollment. Upon your subscription period’s expiration, you will be charged the applicable subscription fee if you elect to re-enroll. You have 30 days from purchase to cancel your subscription and receive a full refund.
2. Individuals who register for the Doula Program will have access to virtual prenatal and postpartum doula visits plus in-person labor and delivery support (where available). The program runs from the date of valid payment for enrollment and full payment is due upon enrollment. Full payment is due upfront.

Refund Policy

It is never in the doula’s scope of practice to make any decisions for the Client or the Client’s family regarding the outcome of the Client’s labor, birth, or any medical situation that may arise. Pacify Providers can help to facilitate communication between the Client and the Client’s primary medical care provider, but any such decisions are ultimately up to the Client and that care provider. Along those same lines, doulas cannot guarantee a particular outcome for the pregnancy, labor and birth, and postpartum period. The Client is hiring a doula to provide physical, mental, and emotional support. Pacify Providers offer such support no matter what choices the Client and their partner make for themselves and their experience and health, and no matter what medical or other circumstances may arise along the way. Once the Client has hired the doula and paid the fee, the doula provides unconditional support, and the payment for that service is not refundable.

Pacify Providers will make every reasonable effort to provide the services described within the Client’s selected package, or to have a suitable backup doula attend to the Client in place of the primary doula if the primary doula is unavailable. Pacify is not responsible for precipitous labors, shifting/restrictive hospital policies, public health crises, weather events, emergency situations, or acts of God. If a missed appointment, shift, or birth attendance is due to circumstances beyond a reasonable person’s control, no refund will be issued. The Client’s failure to communicate with the doula in a timely manner, and by telephone in urgent circumstances, will not result in a refund. The Client’s failure to follow safety guidelines and precautions may result in immediate termination of services without a refund.

If the Client determines prior to the 36-week mark of their pregnancy that the doula’s services are no longer needed, the Client may cancel the subscription at that time. Pacify will cease providing any services to the Client upon receipt of the Client’s cancellation request. In the event of a cancellation, Pacify will keep the retainer (50% of the package fee), but no further payment is required by the Client. If the Client cancels their subscription or any services therein after the 36-week mark or after services have begun (whichever is later), the package balance is due in full to Pacify and no refund will be given, regardless of whether Pacify provides the Client with those services or products.

If the Client fails to pay for the Services when due, Pacify may treat such a failure as a material breach of this Agreement and may cancel this Agreement, and retains the right to seek legal remedies. In the event of a failure to pay after services have been rendered, the Client will be responsible to pay all costs of collection, including, without limitation, attorneys’ fees.

All cancellation or refund requests will be processed within 3-5 business days from when the request was received. Any refund issued, for any reason, will be subject to a 3.3% + $0.30 payment processing fee.

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These Terms and Conditions (“Terms and Conditions”) form a legal agreement between Pacify Health, LLC (“Pacify” “we” ,“us” and “our”) and you, the individual (“the Client,” “Member,” “you” and “your”) concerning our provision of and your receipt and use of our doula and lactation services, your access to and use of services through the Pacify Application (together, the “Services”), and your access to and use of the Pacify Website (as defined below) and the various services offered through the Website. Use of the Services or the Website constitutes your acceptance of these Terms and Conditions and our Privacy Policy. We may update these Terms and Conditions from time to time, so please review the Effective Date at the top of the page.

Definitions

For the purposes of these Terms and Conditions:

• “Providers” refers to doulas and/or lactation consultants.
• “Client” and “Member” are used interchangeably and refer to any individual who engages with Pacify services.
• Application refers to the Pacify mobile application.
  

Description of Application and Services

Pacify makes certain maternal and pediatric health information available to you and/or facilitates your access to Pacify Providers (as defined below) through the Pacify Application (defined below), through in-person labor and delivery and/or postpartum scheduling features that are available for a limited number of direct subscribers, and our Websites (defined below).

The term “Website(s)” includes, but is not limited to, the following URLS and social media accounts owned and maintained by Pacify and their associated subpages and information. For the purposes of Pacify’s services, the Website also includes any and all HIPAA compliant software used for intake, scheduling, care coordination and communication:  

• pacify.com 
• facebook.com/pacifyapp 
• instagram.com/pacifyapp/ 
• vimeo.com/pacifyapp 
• twitter.com/pacifyapp 
• linkedin.com/company/pacify 
• pinterest.com/PacifyApp/_saved/ 
  

Services

Through the Application, Pacify provides the following services (the “Services”): 

• Access to virtual/remote/mobile evidence-based information
• Support and consultation services from doulas, lactation consultants, nurses and other maternal and pediatric health care professionals as determined by Pacify (collectively, “Pacify Providers”). 

These Providers may be independent contractors or may be employed by Pacify. 

Pacify facilitates access to online counseling, virtual consultation services, and in specific circumstances, in-person labor and delivery support, all provided by Pacify Providers. The Services DO NOT include the provision of medical care or other professional services by Pacify or its employees. While the Services may provide access to certain general health information, and also may provide messaging functionality to contact Pacify Providers, the Services do not and are not intended to provide medical advice. 

The Services are intended to provide you with information and support to facilitate your communications with your healthcare team. We advise and support you, but it is your responsibility to seek the advice of a physician or other qualified healthcare provider with any questions regarding the health or medical conditions of you and/or your child. Never disregard, avoid, or delay in obtaining medical advice from your doctor or other qualified healthcare providers because of information received from a Pacify Provider or seen on the Application or the website.

If you have or suspect that you have a medical problem or condition, please contact a qualified healthcare professional immediately. Likewise, if your child has or you suspect that your child has a medical problem or condition, please contact a qualified healthcare professional immediately.

Pacify is not a platform for unassisted home births or emergency births happening out-of-hospital or on the way to a birth center, without the presence of a licensed birth professional. In the event of a precipitous labor or birth, you must call 9-1-1 and seek local emergency medical care. Pacify providers are not a replacement for a licensed midwife or physician who can provide primary healthcare services during pregnancy, labor or birth.

To the extent that general health recommendations are provided to you by a Pacify Provider through the Services, such health recommendations are for informational, educational and supportive purposes only and do not constitute medical care or professional advice requiring licensure. This information is not provided by Pacify, but is provided by the Pacify Provider(s).

Telehealth Care

Telehealth Services involve the delivery of care using electronic communications, information technology or other means to connect a health care provider and patient who are not in the same location. In order to receive Telehealth Services, you are required to agree to this informed consent to Telehealth Services. Make sure that you read the informed consent carefully and ask any questions that you may have. You are not required to consent to Telehealth Services. However, if you choose not to consent, you will be unable to obtain Services through telehealth. 

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You have asked to receive support and consultation Services from lactation consultants, doulas, nurses and other maternal and pediatric healthcare professionals through Pacify Health, LLC, (“Pacify”). Please read this section carefully and ask any questions that you may have before giving your consent. You may refuse to consent to any course of care at any time, even after you have agreed to the terms of this section. Please note that revoking consent may cause a termination of services. 

Telehealth Services Option

You have the opportunity to obtain Services by telehealth care. Telehealth involves the delivery of care using electronic communications between a provider and a patient who are not in the same physical location. Telehealth may be used for all kinds of care, support and patient education, and may be delivered by one or more of the following:

• Electronic transmission of information, including photo images, personal health information, or other data between a patient and a caregiver;
• Interactions between a patient and caregiver via audio, video, and/or data communications; or
• The transmission of data from medical or monitoring devices, including sound and images.

The delivery of care by telehealth is evolving and may include uses of technology different from those described in this Consent. 

The Benefits of Telehealth   

There are benefits to the use of telehealth technology, including:  

• Easier and more efficient access to Services and other care and support

• Ability to obtain Services at convenient times without the necessity of in-person appointments
  

The Risks of Telehealth

While the use of telehealth and other technology in the delivery of care can provide benefits for you, there are also risks associated with the use of telehealth technology. These risks include but are not limited to the following:

• Quality, accuracy, or effectiveness of Services could be limited, and certain Services may require in-person visits.
• Technology may contain bugs or errors, including errors that may limit functionality or render the technology unavailable or inoperable. Errors may result in incorrect records, transmissions, data or content, or cause records, transmissions, data or content to be corrupted or lost. 
• Inability to provide Services exclusively via telehealth, may require referral for in-person visit. 
• The professionals providing the Services may not be able to address your particular condition via telehealth and you may be required to seek alternative healthcare or emergency care services.
• Possible delays in care due to technology or equipment failure. 
• Potential security breaches affecting privacy of medical information.

To ensure privacy and security, make sure that you are in a private location where you cannot be overheard during your telehealth session and where you will not be interrupted for the duration of your session. 

Use of speakerphone is discouraged. 

Your care giver will take steps to ensure that the Services are provided in accordance with federal and state law and that your personal and health information are maintained in a private and secure manner. 

For security, your caregiver will verify your identity prior to initiating the Services. He or she will do this by asking you to provide your name and/or date of birth.  

In the event of a transmission failure – for example, if the phone call drops or there is a loss of wifi connection – your care giver will attempt to reinitiate contact through the telehealth platform used for Service delivery. If there is an extended loss of connection, your care giver will reach out to you as soon as connection is restored in order to reschedule your appointment. 

By continuing to use this platform, you acknowledge that you have read and understood the contents of this Telehealth Treatment Consent section, have had an opportunity to ask questions, and consent to accept Services by telehealth. 

These SMS Terms and Conditions ("Terms") govern your use of the SMS (Short Message Service) provided by Pacify Health ("Pacify") for communication purposes. By opting to receive SMS messages from Pacify, you acknowledge and agree to be bound by these Terms. Please read these Terms carefully before opting in to receive SMS messages.

Service Description

Pacify provides SMS services to deliver important and relevant information related to your healthcare and wellness needs. The SMS service may include appointment reminders, health tips, program updates, and other healthcare-related information.

Opting In and Opting Out 

By signing up for our care services via the Pacify app, you will be opted in to receive messages regarding our program and your care. Message and data rates may apply.

If you wish to opt out of receiving SMS messages from Pacify, you can do so at any time by replying "STOP" to the received message, by contacting our customer support at (202) 571-7757 or via email at [email protected]. Upon opting out you may receive one final confirmation message to acknowledge your request.

Please note that if you opt out, you may not receive messages from your provider or important notifications about your care.

Message Frequency

The frequency of SMS messages you receive may vary depending on your interaction with Pacify, your healthcare needs, and the services you have subscribed to. However, Pacify aims to limit the number of messages to a reasonable level to avoid causing inconvenience to you.

Message Content 

The content of SMS messages may include, but is not limited to, appointment reminders, health information and program updates as well as surveys, promotional offers, and general communications related to your care needs. While Pacify strives to provide accurate and relevant information, it does not guarantee the accuracy, completeness, or usefulness of the content delivered via SMS.

Message Delivery

Pacify will make reasonable efforts to ensure the timely delivery of SMS messages. However, message delivery is subject to the limitations of your mobile network provider and your mobile device. Pacify is not responsible for any delays or failures in message delivery beyond its reasonable control.

Privacy and Data Usage

Pacify respects your privacy and will handle your personal information in accordance with applicable privacy laws. By opting in to receive SMS messages, you acknowledge and agree that Pacify may collect, store, and process your personal information for the purpose of providing SMS services and improving the quality of healthcare services. Please refer to Pacify's Privacy Policy for more information on how your personal data is handled.

Message and Data Rates

You are solely responsible for any message or data charges imposed by your mobile network provider. Message and data rates may apply for SMS messages sent or received. Please consult your mobile network provider for details about your plan and any applicable charges.

Amendments and Termination

Pacify reserves the right to modify, suspend, or terminate the SMS service, these Terms, or any aspect thereof, at its sole discretion and without prior notice. Pacify may also modify the content and frequency of SMS messages. You will be bound by any modifications made to these Terms.

Customer Support

If you have any questions, concerns, or feedback regarding the SMS service or these Terms, please contact Pacify’s customer support at (202) 571-7757 or via email at [email protected].

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The website located at Pacify.com (the “Site”) is a copyrighted work belonging to Pacify Health LLC (“Company”, “us”, “our”, and “we”). Certain features of the Site may be subject to additional guidelines, terms, or rules, which will be posted on the Site in connection with such features. All such additional terms, guidelines, and rules are incorporated by reference into these Terms.

THESE TERMS OF USE (THESE “TERMS”) SET FORTH THE LEGALLY BINDING TERMS AND CONDITIONS THAT GOVERN YOUR USE OF THE SITE. BY ACCESSING OR USING THE SITE, YOU ARE ACCEPTING THESE TERMS (ON BEHALF OF YOURSELF OR THE ENTITY THAT YOU REPRESENT), AND YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ENTER INTO THESE TERMS (ON BEHALF OF YOURSELF OR THE ENTITY THAT YOU REPRESENT). YOU MAY NOT ACCESS OR USE THE SITE OR ACCEPT THE TERMS IF YOU ARE NOT AT LEAST 18 YEARS OLD. IF YOU DO NOT AGREE WITH ALL OF THE PROVISIONS OF THESE TERMS, DO NOT ACCESS AND/OR USE THE SITE.

THESE TERMS REQUIRE THE USE OF ARBITRATION (SECTION 10.2) ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMIT THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.

Accounts

• Account Creation: In order to use certain features of the Site, you must register for an account (“Account”) and provide certain information about yourself as prompted by the account registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information. You may delete your Account at any time, for any reason, by following the instructions on the Site. Company may suspend or terminate your Account in accordance with Section 8.
• Account Responsibilities: You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You agree to immediately notify Company of any unauthorized use or suspected unauthorized use of your Account or any other breach of security. Company cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

Access to the Site

• License: Subject to these Terms, Company grants you a non-transferable, non-exclusive, revocable, limited license to use and access the Site solely for your own personal, noncommercial use.
• Certain Restrictions: The rights granted to you in these Terms are subject to the following restrictions: (a) you will not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site, whether in whole or in part, or any content displayed on the Site; (b) you will not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Site; (c) you will not access the Site in order to build a similar or competitive website, product, or service; and (d) except as expressly stated herein, no part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means. Unless otherwise indicated, any future release, update, or other addition to functionality of the Site shall be subject to these Terms. All copyright and other proprietary notices on the Site (or on any content displayed on the Site) must be retained on all copies thereof.
• Modification: Company reserves the right, at any time, to modify, suspend, or discontinue the Site (in whole or in part) with or without notice to you. You agree that Company will not be liable to you or to any third party for any modification, suspension, or discontinuation of the Site or any part thereof.
• No Support or Maintenance: You acknowledge and agree that the Company will have no obligation to provide you with any support or maintenance in connection with the Site.
• Ownership: Excluding any User Content that you may provide (defined below), you acknowledge that all the intellectual property rights, including copyrights, patents, trade marks, and trade secrets in the Site and its content are owned by Company or Company’s suppliers. Neither these Terms (nor your access to the Site) transfers to you or any third party any rights, title or interest in or to such intellectual property rights, except for the limited access rights expressly set forth in Section 2.1. Company and its suppliers reserve all rights not granted in these Terms. There are no implied licenses granted under these Terms.

User Content

• User Content: “User Content” means any and all information and content that a user submits to or uses with the Site (e.g., content in the user’s profile or postings). You are solely responsible for your User Content. You assume all risks associated with use of your User Content, including any reliance on its accuracy, completeness or usefulness by others, or any disclosure of your User Content that personally identifies you or any third party. You hereby represent and warrant that your User Content does not violate our Acceptable Use Policy.You may not represent or imply to others that your User Content is in any way provided, sponsored or endorsed by the Company. Because you alone are responsible for your User Content, you may expose yourself to liability if, for example, your User Content violates the Acceptable Use Policy. Company is not obligated to backup any User Content, and your User Content may be deleted at any time without prior notice. You are solely responsible for creating and maintaining your own backup copies of your User Content if you desire.
• License: You hereby grant (and you represent and warrant that you have the right to grant) to Company an irrevocable, nonexclusive, royalty-free and fully paid, worldwide license to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use and exploit your User Content, and to grant sublicenses of the foregoing rights, solely for the purposes of including your User Content in the Site. You hereby irrevocably waive (and agree to cause to be waived) any claims and assertions of moral rights or attribution with respect to your User Content.

Acceptable Use Policy

• You agree not to use the Site to collect, upload, transmit, display, or distribute any User Content (i) that violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (ii) that is unlawful, harassing, abusive, tortious, threatening, harmful, invasive of another’s privacy, vulgar, defamatory, false, intentionally misleading, trade libelous, pornographic, obscene, patently offensive, promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual or is otherwise objectionable; (iii) that is harmful to minors in any way; or (iv) that is in violation of any law, regulation, or obligations or restrictions imposed by any third party.
• In addition, you agree not to: (i) upload, transmit, or distribute to or through the Site any computer viruses, worms, or any software intended to damage or alter a computer system or data; (ii) send through the Site unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise; (iii) use the Site to harvest, collect, gather or assemble information or data regarding other users, including e-mail addresses, without their consent; (iv) interfere with, disrupt, or create an undue burden on servers or networks connected to the Site, or violate the regulations, policies or procedures of such networks; (v) attempt to gain unauthorized access to the Site (or to other computer systems or networks connected to or used together with the Site), whether through password mining or any other means; (vi) harass or interfere with any other user’s use and enjoyment of the Site; or (vi) use software or automated agents or scripts to produce multiple accounts on the Site, or to generate automated searches, requests, or queries to (or to strip, scrape, or mine data from) the Site (provided, however, that we conditionally grant to the operators of public search engines revocable permission to use spiders to copy materials from the Site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials, subject to the parameters set forth in our robots.txt file).
• Enforcement: We reserve the right (but have no obligation) to review any User Content, and to investigate and/or take appropriate action against you in our sole discretion if you violate the Acceptable Use Policy or any other provision of these Terms or otherwise create liability for us or any other person. Such action may include removing or modifying your User Content, terminating your Account in accordance with Section 8, and/or reporting you to law enforcement authorities.
• Feedback: If you provide Company with any feedback or suggestions regarding the Site (“Feedback”), you hereby assign to Company all rights in such Feedback and agree that Company shall have the right to use and fully exploit such Feedback and related information in any manner it deems appropriate. Company will treat any Feedback you provide to Company as non-confidential and non-proprietary. You agree that you will not submit to Company any information or ideas that you consider to be confidential or proprietary.
• Indemnification: You agree to indemnify and hold Company (and its officers, employees, and agents) harmless, including costs and attorneys’ fees, from any claim or demand made by any third party due to or arising out of (a) your use of the Site, (b) your violation of these Terms, (c) your violation of applicable laws or regulations or (d) your User Content. Company reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of Company. Company will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

Third-Party Links & Ads / Other Users

• Third-Party Links & Ads: The Site may contain links to third-party websites and services, and/or display advertisements for third parties (collectively, “Third-Party Links & Ads”). Such Third-Party Links & Ads are not under the control of Company, and Company is not responsible for any Third-Party Links & Ads. Company provides access to these Third-Party Links & Ads only as a convenience to you, and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Links & Ads. You use all Third-Party Links & Ads at your own risk, and should apply a suitable level of caution and discretion in doing so. When you click on any of the Third-Party Links & Ads, the applicable third party’s terms and policies apply, including the third party’s privacy and data gathering practices. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction in connection with such Third-Party Links & Ads.
• Other Users. Each Site user is solely responsible for any and all of its own User Content. Because we do not control User Content, you acknowledge and agree that we are not responsible for any User Content, whether provided by you or by others. We make no guarantees regarding the accuracy, currency, suitability, or quality of any User Content. Your interactions with other Site users are solely between you and such users. You agree that the Company will not be responsible for any loss or damage incurred as the result of any such interactions. If there is a dispute between you and any Site user, we are under no obligation to become involved.
• Release: You hereby release and forever discharge the Company (and our officers, employees, agents, successors, and assigns) from, and hereby waive and relinquish, each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind and nature (including personal injuries, death, and property damage), that has arisen or arises directly or indirectly out of, or that relates directly or indirectly to, the Site (including any interactions with, or act or omission of, other Site users or any Third-Party Links & Ads). IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542 IN CONNECTION WITH THE FOREGOING, WHICH STATES: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.”

Disclaimers

THE SITE IS PROVIDED ON AN “AS-IS” AND “AS AVAILABLE” BASIS, AND COMPANY (AND OUR SUPPLIERS) EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT. WE (AND OUR SUPPLIERS) MAKE NO WARRANTY THAT THE SITE WILL MEET YOUR REQUIREMENTS, WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR WILL BE ACCURATE, RELIABLE, FREE OF VIRUSES OR OTHER HARMFUL CODE, COMPLETE, LEGAL, OR SAFE. IF APPLICABLE LAW REQUIRES ANY WARRANTIES WITH RESPECT TO THE SITE, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO NINETY (90) DAYS FROM THE DATE OF FIRST USE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Limitation on Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY (OR OUR SUPPLIERS) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, LOST DATA, COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS, OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE SITE, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO, AND USE OF, THE SITE IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR COMPUTER SYSTEM, OR LOSS OF DATA RESULTING THEREFROM.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO A MAXIMUM OF FIFTY US DOLLARS (U.S. $50). THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT. YOU AGREE THAT OUR SUPPLIERS WILL HAVE NO LIABILITY OF ANY KIND ARISING FROM OR RELATING TO THIS AGREEMENT.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Term and Termination

Subject to this Section, these Terms will remain in full force and effect while you use the Site. We may suspend or terminate your rights to use the Site (including your Account) at any time for any reason at our sole discretion, including for any use of the Site in violation of these Terms. Upon termination of your rights under these Terms, your Account and right to access and use the Site will terminate immediately. You understand that any termination of your Account may involve deletion of your User Content associated with your Account from our live databases. Company will not have any liability whatsoever to you for any termination of your rights under these Terms, including for termination of your Account or deletion of your User Content. Even after your rights under these Terms are terminated, the following provisions of these Terms will remain in effect: Sections 2.2 through 2.5, Section 3 and Sections 4 through 10.

Copyright Policy

Company respects the intellectual property of others and asks that users of our Site do the same. In connection with our Site, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination, in appropriate circumstances, of users of our online Site who are repeat infringers of intellectual property rights, including copyrights. If you believe that one of our users is, through the use of our Site, unlawfully infringing the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to 17 U.S.C. § 512(c)) must be provided to our designated Copyright Agent:

1. your physical or electronic signature
2. identification of the copyrighted work(s) that you claim to have been infringed
3. identification of the material on our services that you claim is infringing and that you request us to remove
4. sufficient information to permit us to locate such material
5. your address, telephone number, and e-mail address
6. a statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law and;
7. a statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.

Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by us in connection with the written notification and allegation of copyright infringement.

General

• Changes: These Terms are subject to occasional revision, and if we make any substantial changes, we may notify you by sending you an e-mail to the last e-mail address you provided to us (if any), and/or by prominently posting notice of the changes on our Site. You are responsible for providing us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. Any changes to these Terms will be effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you (if applicable) or thirty (30) calendar days following our posting of notice of the changes on our Site. These changes will be effective immediately for new users of our Site. Continued use of our Site following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.
  

Dispute Resolution

Please read this Arbitration Agreement carefully. It is part of your contract with the Company and affects your rights. It contains procedures for MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.

• Applicability of Arbitration Agreement: All claims and disputes (excluding claims for injunctive or other equitable relief as set forth below) in connection with the Terms or the use of any product or service provided by the Company that cannot be resolved informally or in small claims court shall be resolved by binding arbitration on an individual basis under the terms of this Arbitration Agreement. Unless otherwise agreed to, all arbitration proceedings shall be held in English. This Arbitration Agreement applies to you and the Company, and to any subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or goods provided under the Terms.
• Notice Requirement and Informal Dispute Resolution: Before either party may seek arbitration, the party must first send to the other party a written Notice of Dispute (“Notice”) describing the nature and basis of the claim or dispute, and the requested relief. A Notice to the Company should be sent to: 1001 19th St. North, Suite 1001, Arlington, Virginia 22209. After the Notice is received, you and the Company may attempt to resolve the claim or dispute informally. If you and the Company do not resolve the claim or dispute within thirty (30) days after the Notice is received, either party may begin an arbitration proceeding. The amount of any settlement offer made by any party may not be disclosed to the arbitrator until after the arbitrator has determined the amount of the award, if any, to which either party is entitled.
• Arbitration Rules: Arbitration shall be initiated through the American Arbitration Association (“AAA”), an established alternative dispute resolution provider (“ADR Provider”) that offers arbitration as set forth in this section. If AAA is not available to arbitrate, the parties shall agree to select an alternative ADR Provider. The rules of the ADR Provider shall govern all aspects of the arbitration, including but not limited to the method of initiating and/or demanding arbitration, except to the extent such rules are in conflict with the Terms. The AAA Consumer Arbitration Rules (“Arbitration Rules”) governing the arbitration are available online at www.adr.org or by calling the AAA at 1-800-778-7879. The arbitration shall be conducted by a single, neutral arbitrator. Any claims or disputes where the total amount of the award sought is less than Ten Thousand U.S. Dollars (US $10,000.00) may be resolved through binding non-appearance-based arbitration, at the option of the party seeking relief. For claims or disputes where the total amount of the award sought is Ten Thousand U.S. Dollars (US $10,000.00) or more, the right to a hearing will be determined by the Arbitration Rules. Any hearing will be held in a location within 100 miles of your residence, unless you reside outside of the United States, and unless the parties agree otherwise. If you reside outside of the U.S., the arbitrator shall give the parties reasonable notice of the date, time and place of any oral hearings. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. If the arbitrator grants you an award that is greater than the last settlement offer that the Company made to you prior to the initiation of arbitration, the Company will pay you the greater of the award or $2,500.00. Each party shall bear its own costs (including attorney’s fees) and disbursements arising out of the arbitration and shall pay an equal share of the fees and costs of the ADR Provider.
• Additional Rules for Non-Appearance Based Arbitration: If non-appearance based arbitration is elected, the arbitration shall be conducted by telephone, online and/or based solely on written submissions; the specific manner shall be chosen by the party initiating the arbitration. The arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise agreed by the parties.
• Time Limits: If you or the Company pursue arbitration, the arbitration action must be initiated and/or demanded within the statute of limitations (i.e., the legal deadline for filing a claim) and within any deadline imposed under the AAA Rules for the pertinent claim.
• Authority of Arbitrator: If arbitration is initiated, the arbitrator will decide the rights and liabilities, if any, of you and the Company, and the dispute will not be consolidated with any other matters or joined with any other cases or parties. The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the authority to award monetary damages, and to grant any non-monetary remedy or relief available to an individual under applicable law, the AAA Rules, and the Terms. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The award of the arbitrator is final and binding upon you and the Company.
• Waiver of Jury Trial: THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY, instead electing that all claims and disputes shall be resolved by arbitration under this Arbitration Agreement. Arbitration procedures are typically more limited, more efficient and less costly than rules applicable in a court and are subject to very limited review by a court. In the event any litigation should arise between you and the Company in any state or federal court in a suit to vacate or enforce an arbitration award or otherwise, YOU AND THE COMPANY WAIVE ALL RIGHTS TO A JURY TRIAL, instead electing that the dispute be resolved by a judge.
• Waiver of Class or Consolidated Actions: ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS, AND CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER.
• Confidentiality: All aspects of the arbitration proceeding, including but not limited to the award of the arbitrator and compliance therewith, shall be strictly confidential. The parties agree to maintain confidentiality unless otherwise required by law. This paragraph shall not prevent a party from submitting to a court of law any information necessary to enforce this Agreement, to enforce an arbitration award, or to seek injunctive or equitable relief.
• Severability: If any part or parts of this Arbitration Agreement are found under the law to be invalid or unenforceable by a court of competent jurisdiction, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Agreement shall continue in full force and effect.
• Right to Waive: Any or all of the rights and limitations set forth in this Arbitration Agreement may be waived by the party against whom the claim is asserted. Such waiver shall not waive or affect any other portion of this Arbitration Agreement.
• Survival of Agreement: This Arbitration Agreement will survive the termination of your relationship with Company.
• Small Claims Court: Notwithstanding the foregoing, either you or the Company may bring an individual action in small claims court.
• Emergency Equitable Relief: Notwithstanding the foregoing, either party may seek emergency equitable relief before a state or federal court in order to maintain the status quo pending arbitration. A request for interim measures shall not be deemed a waiver of any other rights or obligations under this Arbitration Agreement.
• Claims Not Subject to Arbitration: Notwithstanding the foregoing, claims of defamation, violation of the Computer Fraud and Abuse Act, and infringement or misappropriation of the other party’s patent, copyright, trademark or trade secrets shall not be subject to this Arbitration Agreement.
• Courts: In any circumstances where the foregoing Arbitration Agreement permits the parties to litigate in court, the parties hereby agree to submit to the personal jurisdiction of the courts located within Arlington County, Virginia, for such purposesome text
  • Export: The Site may be subject to U.S. export control laws and may be subject to export or import regulations in other countries. You agree not to export, reexport, or transfer, directly or indirectly, any U.S. technical data acquired from Company, or any products utilizing such data, in violation of the United States export laws or regulations.
  • Disclosures: Company is located at the address in Section 10.8. If you are a California resident, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Product of the California Department of Consumer Affairs by contacting them in writing at 400 R Street, Sacramento, CA 95814, or by telephone at (800) 952-5210.
  • Electronic Communications: The communications between you and Company use electronic means, whether you use the Site or send us emails, or whether Company posts notices on the Site or communicates with you via email. For contractual purposes, you (a) consent to receive communications from Company in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Company provides to you electronically satisfy any legal requirement that such communications would satisfy if it were be in a hardcopy writing. The foregoing does not affect your non-waivable rights.
  • Entire Terms: These Terms constitute the entire agreement between you and us regarding the use of the Site. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. The word “including” means “including without limitation”. If any provision of these Terms is, for any reason, held to be invalid or unenforceable, the other provisions of these Terms will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law. Your relationship to Company is that of an independent contractor, and neither party is an agent or partner of the other. These Terms, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without Company’s prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. Company may freely assign these Terms. The terms and conditions set forth in these Terms shall be binding upon assignees.
  • Copyright/Trademark Information: Copyright © 2021 Pacify Health LLC. All rights reserved. All trademarks, logos and service marks (“Marks”) displayed on the Site are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third parties which may own the Marks.

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Fees and Applicable Charges

If you are a direct subscriber, you agree that you are solely responsible for all subscription fees for the Services pursuant to the schedule of subscriptions and fees set forth on the Website and the Pacify Application. You agree to be responsible for any telephone charges and/or internet service fees you incur in accessing and using the Website, the Pacify Application and Services. Pacify reserves the right to modify its pricing and subscription structure at any time.

Registration and Security

When you register for the Pacify Application, you will be asked to choose a password. You are responsible for safeguarding and maintaining the confidentiality of your password and you agree not to disclose your password to any third party. You will be solely responsible for any activities or actions taken under your account, whether or not you have authorized such activities or actions. You must notify us immediately if you know or suspect that any unauthorized person is using your password or your account (for example, your password has been lost or stolen, someone has attempted to use the Services through your account without your consent or your account has been accessed without your permission). We strongly recommend that you do not use the Services on public computers. We also recommend that you do not store your password through your web browser or other software.

Prohibited Use

By using the Pacify Application and/or Website, you agree to not engage in inappropriate or illegal activity, including, but not limited to, any of the following:

• Converse in or send or otherwise transmit to or through the Application or Website any unlawful, infringing, harmful, harassing, defamatory, threatening, hateful or otherwise objectionable material of any kind, and any unsolicited advertising, solicitation or promotional materials;
• Misrepresent your identity in any manner;
• Seek support outside the scope of Services;
• Engage in any abusive use of the Application and/or Website or a Pacify Provider or a Pacify Provider’s time;
• Subject the Pacify Provider to any harassment, abuse or inappropriate conduct;
• Reverse engineer, disassemble or decompile any section or technology in the Application and/or Website or attempt to do any of the foregoing;
• Gain unauthorized access to the Application and/or Website, to other users’ accounts, names, personally identifiable information or other information, or to other computers or websites connected or linked to Application and/or Website; or
• Post, transmit or otherwise make available any virus, worm, spyware or any other computer code, file or program that may or is intended to damage or hijack the operation of any hardware, software or telecommunications equipment.

If we determine that you may have engaged in any of the above behavior or other behavior that jeopardizes Pacify, the Application, Website or Pacify Providers, we may terminate your access immediately without notice and you will forfeit any fees paid. Pacify does not refund any fees paid for access to the Application and/or Website.

Limited License to Use the Application and/or Website

Pacify hereby grants you, subject to these Terms and Conditions, a non-exclusive, non-transferable, limited personal license to:

• Use the Application and/or Website for your own personal use;
• Install the Application on only one Device; and
• Make one copy of the Application in any machine readable form solely for back-up purposes, provided you reproduce the Application in its original form and with all proprietary notices on the back-up copy.

For clarity, the foregoing is not intended to prohibit you from installing and backing-up the Application for another Device on which you also agreed to these Terms and Conditions. Each instance of these Terms and Conditions that you agree to grants you the aforementioned rights in connection with the installation, use and back-up of one copy of the Application on one Device.

Title

Title, ownership and all rights (including, without limitation, intellectual property rights) in and to the Application and Website shall remain with Pacify. Except for those limited rights expressly granted in these Terms and Conditions, no other rights are granted, whether express or implied.

Restrictions

You understand and agree that you shall only use the Application and Website in a manner that complies with any and all applicable laws in the jurisdictions in which you use the Application or Website. Your use shall be in accordance with applicable restrictions concerning privacy and intellectual property rights.

You may not:

• Create derivative works based on the Application and/or Website;
• Use the Application and/or Website for any purpose other than as described herein;
• Copy or reproduce the Application and/or Website except as described in these Terms and Conditions;
• Sell, assign, license, disclose, distribute or otherwise transfer or make available the Application or any copies of the Application in any form to any third parties;
• Alter, translate, decompile, reverse assemble or reverse engineer the Application and/or Website, or attempt to do any of the foregoing; or
• Remove or alter any proprietary notices or marks on the Application and/or Website.

Use of Content

The content that Pacify provides to users on or through the Application and Website may be protected by copyright or other intellectual rights owned by Pacify or a third party licensor. You may not copy, reproduce, post, modify, create derivative works, use for commercial purposes or distribute any of the content without the express written permission of Pacify.

If you supply any comments, information, or material through the Application and/or Website, you represent and warrant to us that you have the legal right to supply such material and that it will not violate any law or the rights of any person or entity. Except for any PHI you submit to us, all information or material you supply to us shall be deemed and shall remain our property, and you hereby assign to us all right, title, and interest in and to any such information or material, without any restriction or obligation to you.

Trademarks

The Pacify trademark, service mark and logos used and displayed on the Application and Website are the registered or unregistered trademarks and service marks of Pacify. You may not use any trademark, service marks or logos without the express written permission of Pacify.

No Warranty

PACIFY DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE APPLICATION  AND WEBSITE WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE APPLICATION AND WEBSITE WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED MANNER, OR THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED, OR THAT THE APPLICATION AND/OR WEBSITE IS FULLY COMPATIBLE WITH ANY PARTICULAR PLATFORM. THE APPLICATION AND WEBSITE ARE OFFERED ON AN “AS-IS” BASIS AND NO WARRANTY, EITHER EXPRESS OR IMPLIED, IS GIVEN. PACIFY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE WAIVER OR EXCLUSION OF IMPLIED WARRANTIES SO THEY MAY NOT APPLY TO YOU.

Modification to Terms and Conditions and Termination of Access

Pacify may modify the Terms and Conditions with notice to you either in email or by publishing notice on the Website or Application. Such modifications may include, but not be limited, to charging fees for the use of some functionalities or all of the Application. In addition, Pacify may terminate your use of the Application, the Website, or the Services at any time, with or without notice.

Minors

We do not knowingly collect or solicit personally identifiable information from children (defined as anyone under the age of 13). If you are a child under thirteen (13) please do not use the Website or Application or send us any personal information. If we learn we have collected personal information from a child under thirteen (13) we will delete that information as quickly as possible. If you believe that a child under thirteen (13) may have provided us personal information, please contact us at [email protected].

Updates to Application and Website

Pacify may from time to time in its sole discretion develop and provide Application or Website updates, which may include upgrades, bug fixes, patches and other error corrections and/or new features (collectively, including related documentation, “Updates”). Updates may also modify or delete in their entirety certain features and functionality. You agree that Pacify has no obligation to provide any Updates or to continue to provide or enable any particular features or functionality.

Based on your Device settings, when your Device is connected to the internet either: the Application will automatically download and install all available Updates; or you may receive notice of or be prompted to download and install available Updates. You shall promptly download and install all Updates and acknowledge and agree that the Application or portions thereof may not properly operate should you fail to do so. You further agree that all Updates will be deemed part of the Application and be subject to these Terms and Conditions.

U.S. Government Restricted Rights

The Application is commercial computer software, as such term is defined in 48 C.F.R. §2.101. Accordingly, if you are an agency of the US Government or any contractor therefor, you receive only those rights with respect to the Application as are granted to all other end users under license, in accordance with (a) 48 C.F.R. §227.7201 through 48 C.F.R. §227.7204, with respect to the Department of Defense and their contractors, or (b) 48 C.F.R. §12.212, with respect to all other US Government licensees and their contractors.

Indemnification

You agree to indemnify and otherwise hold harmless Pacify, its officers, directors, employers, agents, subsidiaries, affiliates and other partners from any direct, indirect, incidental, special, consequential or exemplary damages arising out of, relating to, or resulting from your use of the Application and/or Website and any other matter relating to the Application and/or Website.

Limitation of Liability

YOU EXPRESSLY UNDERSTAND AND AGREE THAT PACIFY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF PACIFY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). IN NO EVENT WILL PACIFY’S AGGREGATE LIABILITY TO YOU EXCEED THE AMOUNT OF LICENSING FEES PAID BY YOU TO PACIFY. THESE LIMITATIONS AND EXCLUSIONS WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATIONS OF DAMAGES AND/OR EXCLUSIONS OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Export Restrictions

These Terms and Conditions are expressly made subject to any laws, regulations, orders or other restrictions on the export from the United States of America of the Application or information about such Application which may be imposed from time to time by the government of the United States of America. You shall not export the Application or information about the Application without the consent of Pacify and compliance with such laws, regulations, orders or other restrictions.

Privacy Policy

In these Terms and Conditions, “personal information” means any information about an identifiable individual, such as your name, email address, mailing address, gender, date of birth, any personal or protected health information, or any data about you that you elect to provide electronically through the Application or Website(s) and any other information that identifies who you are. Personal Information will be used by Pacify in accordance with these Terms and Conditions, our Privacy Policy, and applicable law.

Severability

If any provision of this Agreement is declared or found to be illegal, unenforceable or void, then such provision shall be null and void but each other provision hereof not so affected shall be enforced to the full extent permitted by applicable law.

Governing Law

This Agreement and any dispute concerning the validity, interpretation or breach of any term or condition hereof shall be construed and interpreted under and in accordance with the substantive laws of Delaware applicable to contracts negotiated.

New Subscribers

• Pacify does not offer refunds for purchased lactation packages. We do this to prevent abuse of subscriptions given that members can make unlimited, 24/7 support calls immediately upon purchase. We appreciate your understanding.

Cancelling a Subscription

• To cancel your monthly subscription, reach out to [email protected] ahead of your next billing cycle. Cancellation will take effect at the end of your current billing cycle.
• If you cancel your subscription, you will continue to have access to our services until the end of your current billing cycle.
• We do not provide prorated refunds for partial months of service.
• Six-month and 12-month subscriptions do not autorenew. If you’d like to re-subscribe, you can do that via the app or reach out to us at [email protected] for help.

Special Circumstances

We understand that exceptional situations may arise. We may consider partial or full refunds outside our standard policy in the following circumstances:

• Service unavailability: If our service experiences significant downtime or technical issues that prevent access for more than 24 consecutive hours.
• Medical circumstances: In case of medical conditions — not related to pregnancy, the birth event, lactation and/or postpartum period — that prevent the use of our services (documentation may be required).
• Billing errors: If you were incorrectly charged or charged multiple times for the same service period.

If you experience the above or have any other concerns, please reach out to us at [email protected] 

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New Members

• New members may request a full refund within the first 24 hours of their initial subscription purchase, provided they have not booked any doula care appointments.
• To qualify for this refund, the request must be submitted in writing via email to our customer support team at [email protected]. Please include “doula care package refund” in the subject line. 
• The refund will be processed using the original payment method within 5-10 business days.

Cancelling a Doula Care Package

It is never in the doula's scope of practice to make any decisions for you or your family regarding the outcome of labor, birth, or any medical situation that may arise. Pacify can help to facilitate communication between you and your care provider, but any such decisions are ultimately up to you and that care provider. 

Doulas cannot guarantee a particular outcome for the pregnancy, labor and birth, and postpartum period. You are hiring a doula to provide physical, mental, and emotional support. We provide such support no matter what choices you (and any support person) make for yourself and your experience and health, and no matter what medical or other circumstances may arise along the way. There are no refunds in the event of a change in birth plan, process, or outcome.

Once you have hired Pacify and paid the fee, your doula provides unconditional support, and the payment for that service is not refundable.

• Pacify will make every reasonable effort to provide the services described within your selected package, or to have a suitable backup doula attend to you in place of the primary doula if the primary doula is unavailable. Pacify is not responsible for precipitous labors, shifting/restrictive hospital policies, public health crises, weather events, emergency situations, or acts of God. If a missed appointment, shift, or birth attendance is due to circumstances beyond a reasonable person’s control, no refund will be issued. 
• Your failure to communicate with the doula in a timely manner, and by telephone in urgent circumstances, will not result in a refund. Your failure to follow safety guidelines and precautions may result in immediate termination of services without a refund. 
• If you determine prior to the 36-week mark of your pregnancy that a doula’s services are no longer needed, you may cancel the contract at that time. Pacify will cease providing any services to you and your family upon receipt of your cancellation request. Refunds are individually calculated. In the event of a cancellation, Pacify will retain 50% of the selected package fee, but no further payment is required by the Client. Any refund issued, for any reason, will be subject to a 3.3% + $0.30 payment processing fee.
• If you cancel this contract or any services therein after the 36-week mark, the package balance is due in full to Pacify and no refund will be given, regardless of whether Pacify provides those services or products. 
• If you fail to pay for the services when due, Pacify may treat such a failure as a material breach of this agreement and may cancel this agreement, and retain the right to seek legal remedies. In the event of a failure to pay after services have been rendered, you will be responsible to pay all costs of collection, including without limitation, attorneys’ fees.

Special Circumstances

We understand that exceptional situations may arise. We may consider partial or full refunds outside our standard policy in the following circumstances:

• Service unavailability: If our service experiences significant downtime or technical issues that prevent access for more than 24 consecutive hours.
• Medical circumstances: In case of medical conditions — not related to pregnancy, the birth event, lactation and/or postpartum period — that prevent the use of our services (documentation may be required).
• Billing errors: If you were incorrectly charged or charged multiple times for the same service period.

If you experience the above or have any other concerns, please reach out to us at [email protected].

Last Updated: May 9, 2025 

This refund policy is subject to change. Any modifications will be communicated via email and posted on our website in our Terms of Service.

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