FAQs
What is Pacify?
Pacify is a mobile app that connects new and expecting parents with expert International Board Certified Lactation Consultants (IBCLCs) and doulas. Through video calls, audio calls, chat, and scheduled appointments, you can get guidance on pregnancy, birth, postpartum care, and infant feeding.
How do I sign up?
Simply download the Pacify app from the App Store or Google Play, or click to use the web portal. Create an account, choose your membership, and you’ll be ready to connect with an expert.
What can I expect during a call?
Expect personalized, evidence-based support from kind experts. Whether you need immediate help from a lactation consultant via on-demand video/audio or chat or prefer to schedule customized appointments with our doulas and lactation consultants, every call is designed around you and your needs. You’ll get compassionate answers to all your questions on pregnancy, birth preparation, and infant feeding—helping you feel confident every step of the way.
What mobile connection do I need to have?
The Pacify app works on any smartphone with reliable internet connectivity. A 4G or 5G connection are both sufficient, though it is best to use the app while connected to Wi-Fi. You can also use our web portal at portal.pacify.com from any web browser.
Are my visits private?
Using Pacify is a personal experience, and your consultations with our providers are private. You can choose whether or not to share aggregate data about your Pacify interactions with your company (so they can understand program usage). Pacify meets all Health Insurance Portability and Accountability Act (HIPAA) standards.
What can Pacify experts help me with?
You can connect with Pacify’s IBCLCs and doulas for expert, evidence-based guidance across every stage of your journey. Common topics include:
- Pregnancy & Birth: Birth wish lists, labor preparation, comfort measures, and prenatal nutrition.
- Infant Feeding: Latching guidance, formula or combination feeding, pumping setups, and returning to work.
- Postpartum & Newborn Care: Physical recovery, emotional well-being, newborn care essentials, and transitioning to solid foods.
How does Pacify support members who speak languages other than English?
Every family deserves expert care in the language they feel most comfortable using. The Pacify app is fully available in Spanish, and we have native Spanish-speaking IBCLCs and doulas in our network. For all other preferred languages, Pacify partners with Propio Language Services to provide seamless, live interpretation—ensuring you get compassionate, real-time support without language barriers.