No! Participants will just open the app and press the blue lactation button to initiate a call. Pacify Lactation Consultants are available 24/7 via video to offer support.

Yes! You will give the participant a code to enter during the sign-up process. After they enter the code, they will not need a credit card or any other form of payment to receive services. If they are asked to provide this information, they have gone one screen too far.

The Apple App Store requires users to have an updated payment method (and billing zip code) or to select "no payment method" in their account settings in order to download apps (even the free ones, like Pacify). A good way to confirm this is the issue would be for the user to try downloading another app to make sure it's not related to the Pacify app specifically.

Refer to this link for more information: http://osxdaily.com/2018/03/18/fix-verification-required-app-store-message-ios/

In this case, the user may be attempting to sign IN and not sign UP. Once they have downloaded the Pacify app for the first time, make sure they are selecting "don't have an account" at the bottom of the screen before entering any email address or password.

Pacify is available at no cost to your user. If they are being asked to provide credit card information, they have likely gone too far in the sign-up process and need to go back a couple of screens until they are once again prompted to enter the unique sign-up code.

Downloading Pacify works best when you are connected to a strong Wi-Fi signal. It can also be downloaded using 4G or LTE data but may take longer.

Pacify calls will work on any 4G or LTE connection, but again, it works best when connected to a secure Wi-Fi network. Make sure the users device is not set in airplane mode and that their Wi-Fi setting is turned on. Sometimes there are signal "dead zones," so suggest the individual move to a different space and try again. If a call is dropped due to signal, reassure the client that a provider will reconnect with them via phone ASAP.

Sometimes, phones can get bogged down when there are too many apps running. Suggest closing out of all open apps and trying again. You may also check and make sure that the user has the most up-to-date version of the Pacify app. You can do this by going into the app store and selecting "Updates."

If the problem continues, please tell the user to contact Pacify customer support directly at [email protected]. We will get back to them as quickly as possible with personalized troubleshooting tips.

If you would prefer to contact Pacify yourself, please submit a Support Ticket to Pacify here