Discrimination Is Against the Law
AmeriHealth Caritas Louisiana complies with applicable federal civil rights laws and does not discriminate based on race, color, national origin, age, disability, or sex, including sex characteristics (including intersex traits), pregnancy or related conditions, sexual orientation, gender identity, and sex stereotypes [consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)]. AmeriHealth Caritas Louisiana does not exclude people or treat them less favorably because of race; color; creed; sex; religion; national origin; age; disability; marital status; sexual orientation; health status; income status; program membership or physical, behavioral, or cognitive disability.
AmeriHealth Caritas Louisiana provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, etc.). AmeriHealth Caritas Louisiana provides free language assistance services to people whose primary language is not English, which may include qualified interpreters and information written in other languages. If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact AmeriHealth Caritas Louisiana Member Services at 1-888-756-0004 (TTY 1-866-428-7588), 24 hours a day, seven days a week.
If you believe that AmeriHealth Caritas Louisiana has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the Civil Rights Coordinator by mail, phone, or online.
Mail: AmeriHealth Caritas Louisiana
Attn: Member Grievances Department/Civil Rights Coordinator
P.O. Box 83580
Baton Rouge, LA 70884
Phone: 1-888-756-0004 (TTY 1-866-428-7588)
Online: aclamemberengagement@amerihealthcaritas.com
If you need help filing a grievance, the AmeriHealth Caritas Civil Rights Coordinator can help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:
Mail: U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201
Phone: 1-800-368-1019, (TTY 1-800-537-7697)
Online: http://www.hhs.gov/ocr/office/file/index.html
This notice is also available at AmeriHealth Caritas Louisiana website.
www.amerihealthcaritasla.com
Language Services
English: ATTENTION: If you speak English, language assistance services, at no cost, are available to you. Call 1-888-756-0004 (TTY: 1-866-428-7588).
Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-888-756-0004 (TTY: 1-866-428-7588).
French: ATTENTION : si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-888-756-0004 (TTY: 1-866-428-7588).
Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-888-756-0004 (TTY: 1-866-428-7588).
Chinese Mandarin: 注意：如果您说中文普通话/国语，我们可为您提供免费语言援助服务。 请致电：1-888-756-0004 (TTY: 1-866-428-7588)。
Chinese Cantonese: 注意：如果您使用粵語，您可以免費獲得語言援助服務。請致電 1-888-756-0004 (TTY: 1-866-428-7588)。
Arabic:
ملحوظة: إذا كنت تتحدث اللغة العربية، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 1-888-756-0004 (1-866-428-7588 :TTY(.
Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-888-756-0004 (TTY: 1-866-428-7588).
Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-888-756-0004 (TTY: 1-866-428-7588) 번으로 전화해 주십시오.
Portuguese: ATENÇÃO: Se fala português, encontra-se disponível serviço gratuito de intérprete pelo telefone 1-888-756-0004 (TTY: 1-866-428-7588).
Laotian: ໂປດຊາບ: ຖາວ້ າ ທ ່ ານເວ ່ ົ້າພາສາ ລາວ, ການບໍລິການຊວຍເຫ ່ ຼືອດານພາສາ, ໂດຍບ ້ ່ໍເສັຽຄາ, ແມ ່ ນມ່ ພີອມໃຫ ້ ທ້ ານ. ໂທຣ ່ 1-888-756-0004 (TTY: 1-866-428-7588).
Japanese: 注意事項：日本語を話される場合、無料の通訳サービスをご利用いただけます。 1-888-756-0004 (TTY: 1-866-428-7588) まで、お電話にてご連絡ください。
Urdu:
German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-888-756-0004 (TTY: 1-866-428-7588).
Persian:
توجه: اگرفارسی صحبت می کنيد، سرويس مجانی زبانی در خدمت شماست. با شماره تلفن 1-888-756-0004 (1-866-428-7588 :TTY( تماس بگيريد.
Russian: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-888-756-0004 (TTY: 1-866-428-7588).
Thai: โปรดทาบ: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร 1-888-756-0004 (TTY: 1-866-428-7588).
www.amerihealthcaritasla.com ACLA_254198850-1
