Helping you help Philly families

Background on the partnership:

Philadelphia residents can now get the help they need from the comfort and safety of home. The Philadelphia Department of Public Health has partnered with Pacify to provide access to virtual breastfeeding and infant feeding support for all new and expecting parents, at no cost!

A Pacify membership provides families with on-demand, video-enabled access to a nationwide network of Lactation Consultants, available 24/7. Through the Pacify app, families have unlimited access to expert care on a wide range of topics including successful latching techniques, feeding positions, breast pain, maintaining adequate milk supply, milk storage, taking medication(s), pumping, bottle feeding, using formula, transitioning to solid foods, and more!

We're here to support you too!

As a valued Philadelphia provider, community partner, or infant feeding advocate, you'll be helping educate Philly families about Pacify! You may also be helping them create their Pacify account. Therefore, we want to ensure you have all of the tools and support you need to be successful. We are, of course, also here to answer any questions that may come up at anytime.


Families simply download the Pacify app from the Apple App Store or Google Play Store, and create an account at no cost using one of the codes listed below. You will help the families you serve create their account by using the code that belongs to your organization.

If your organization doesn't have a code, please use the sign-up code PHILLY to provide access. Then, please reach out to [email protected] to have a specific code created for your team.

We also have resources and promotional tools below that are available for you to use.

resource library
Partners/Providers: Please share the sign-up code below that is associated with your organization with your patients/clients for instant, no-cost access.

Healthcare Settings
Enrollment Code Organization/Agency
CHOP Children's Hospital of Philadelphia
Drexel Drexel Health System
Einstein Einstein Medical Center
FQHC Health Federation of Philadelphia
HC City Health Centers
HUP Hospital of the University of Pennsylvania
Jefferson Jefferson University Hospitals
JeffPeds Jefferson Pediatrics
JeffStaff Jefferson Hospital Staff
Nemours Nemours Pediatrics, Philadelphia
Pennsy Pennsylvania Hospital
StChris St. Christopher's Hospital for Children
Temple Temple University Health System
TemplePeds Temple Pediatrics Care
TempleStaff Temple Health System Staff

Insurance Plans
Enrollment Code Organization/Agency
HPP Health Partners Plan
KF Keystone First
UHC United HealthCare
IBX Independence Blue Cross
Aetna Aetna Better Health of Pennsylvania

Community Organizations
Enrollment Code Organization/Agency
MCC Maternity Care Coalition

Enrollment Code Organization / Agency
PAAAP Pennsylvania Chapter of the American Academy of Pediatrics
ELECT Education Leading to Employment and Career Training (ELECT) Program
Social Social media (Facebook, Twitter, Instagram, etc.)
CBH Community Behavioral Health
PHMC Health Promotion Council
*All providers and community partners can download and test out the Pacify app themselves at no cost by using the code PHILLYTEST

PDPH Resource Library

All the resources you need to help families with enrollment and app support!

Pacify 101

Pacify is a mobile app that provides on-demand support from live Lactation Consultants (IBCLCs) at the touch of a button!

> Download now

Enrollment 101

Enrolling your participants in Pacify is quick and easy.  Follow these simple steps to enroll new participants in under 2 minutes.

> Download now

Enrollment One-Pager

This document provides a more detailed breakdown of the sign-up process you can follow to sign up participants.

> Download now

Enrollment Codes

Use this document to help remind you what enrollment code you should be providing to participants. 

> Download now

Refresher Training

Need a quick refresher on Pacify? Download this training deck for a walk-through of all the available tools to promote Pacify and begin enrolling your participants with confidence.

> Download now

Need to order more marketing materials? Please click here to fill out the form and place an order!


*If you have questions about the Pacify technology, please email [email protected]

Trouble Shooting Tips

Submit a support ticket to Pacify:

  • Please fill out the fields below with your contact information:
  • Please fill out the fields below regarding your client support ticket:
  • MM slash DD slash YYYY
  • :
  • iPhone 10, Samsung Galaxy, etc.


How Pacify works

Ask our experts:

When it comes to a baby’s health, parents need fast answers they can trust. Pacify has your answers, offering unparalleled support for new parents:
  • 30 seconds to reach an expert
  • 4.8/5 average member rating
  • 24/7, 365 access
Button linking to the iPhone App Store.Button linking to the Google Play Store.