We're here to support you too!

Helping you help new parents

AmeriHealth Caritas Louisiana members now get the help they need during pregnancy and beyond with Pacify memberships, providing virtual support at the touch of a button.

As part of the AmeriHealth Caritas Louisiana team, you'll be helping your members with enrollment and app support. We want to make sure you have what you need to be successful and we are, of course, here to answer any questions that may come up.

You can access the AmeriHealth Caritas Louisiana member-facing landing page here.

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AmeriHealth Caritas Louisiana

Staff Library

All the resources you need to help members with enrollment and app support!

All the resources you need to help employees with enrollment and app support!

All the resources you need to help participants with enrollment and app support!

Pacify 101

Pacify is a mobile app that provides support from lactation consultants (IBCLCs), doulas, nurses or health plan resources - all at the touch of a button!

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Enrollment Video

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Pacify app home screen featuring various buttons to contact healthcare specialists

How it works

Pacify is a mobile app that provides video-enabled support from maternal health specialists - all at the touch of a button!

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Make a call
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What to expect from a doula

Expert support

A doula is a trained professional who specializes in providing emotional, informational, and physical support to parents before, during, and after childbirth.

Support during pregnancy

Offers guidance and support during pregnancy, helping parents understand their options and prepare for birth.

Postpartum support

Helps new parents with postpartum recovery, breastfeeding & bottle-feeding advice, and adjusting to life with a new baby.

What to expect from a lactation consultant

Expert guidance

A lactation consultant is a trained professional who specializes in providing support to parents during their infant feeding journey.

Judgement-free support

Pacify's IBCLCs offer non-judgmental support tailored to your needs—no guilt, no pressure. Get the help you need to feel confident in your feeding choices.

Evidence-based care

Our network of lactation consultants provide compassionate care for all feeding journeys, whether breastfeeding, pumping, or formula feeding.

FAQ

Do participants need an appointment to use Pacify?

Pacify Lactation Consultants are available 24/7 via video. Pacify Doulas are available via appointment within the app.

Is there a limit to how many sessions a participant can have?

Eligible AmeriHealth Caritas Louisiana members can have 5 prenatal and 3 postpartum doula care visits, as well as labor & delivery support, all at no cost. Members are also able to access unlimited calls to a Pacify Lactation Consultant.

Do participants need a code to sign up?

Yes! You will give the participant a code to enter during the sign-up process. After they enter the code, they will not need a credit card or any other form of payment to receive services. If they are asked to provide this information, they have selected the “I’d like to pay” button instead of “I have a Pacify code” and need to go back.

What kind of connection is needed to use Pacify?

Pacify will work on any 4G, 5G, or LTE connection, but it’s best to use it while connected to WiFi.

How much data does Pacify use?

The Pacify app is like FaceTime and other video apps. If the member has a standard data plan (2GB), a call of normal length will use up about 1% of their monthly data. Turning off video will reduce the amount of data used.

Can participants get a prescription through Pacify?

No. Unfortunately, members will have to contact their doctor to get a prescription or a refill. However, they can ask a Pacify care expert about taking specific medications while pregnant or breastfeeding.

Are visits private?

Using Pacify is a personal experience and privacy is very important. Visits are private between the provider and the member only. Pacify meets all Health Insurance Portability and Accountability Act (HIPAA) standards.

FAQs

Do members need an appointment to use Pacify?

Pacify Lactation Consultants are available 24/7 via video. Pacify Doulas are available via appointment within the app.

Is there a limit to how many sessions a member can have?

Eligible AmeriHealth Caritas Louisiana members can have 5 prenatal and 3 postpartum doula care visits, as well as labor & delivery support, all at no cost. Members are also able to access unlimited calls to a Pacify Lactation Consultant.

Do members need a code to sign up?

Yes! You will give the member a code to enter during the sign-up process. After they enter the code, they will not need a credit card or any other form of payment to receive services. If they are asked to provide this information, they have selected the “I’d like to pay” button instead of “I have a Pacify code” and need to go back.

What kind of connection is needed to use Pacify?

Pacify will work on any 4G, 5G, or LTE connection, but it’s best to use it while connected to WiFi.

How much data does Pacify use?

The Pacify app is like FaceTime and other video apps. If the member has a standard data plan (2GB), a call of normal length will use up about 1% of their monthly data. Turning off video will reduce the amount of data used.

Can members get a prescription through Pacify?

No. Unfortunately, members will have to contact their doctor to get a prescription or a refill. However, they can ask a Pacify care expert about taking specific medications while pregnant or breastfeeding.

Are visits private?

Using Pacify is a personal experience and privacy is very important. Visits are private between the provider and the member only. Pacify meets all Health Insurance Portability and Accountability Act (HIPAA) standards.

FAQs

Do members need an appointment to use Pacify?

Pacify Lactation Consultants are available 24/7 via video. Pacify Doulas are available via appointment within the app.

Is there a limit to how many sessions a member can have?

Eligible AmeriHealth Caritas Louisiana members can have 5 prenatal and 3 postpartum doula care visits, as well as labor & delivery support, all at no cost. Members are also able to access unlimited calls to a Pacify Lactation Consultant.

Do members need a code to sign up?

Yes! You will give the member a code to enter during the sign-up process. After they enter the code, they will not need a credit card or any other form of payment to receive services. If they are asked to provide this information, they have selected the “I’d like to pay” button instead of “I have a Pacify code” and need to go back.

What kind of connection is needed to use Pacify?

Pacify will work on any 4G, 5G, or LTE connection, but it’s best to use it while connected to WiFi.

How much data does Pacify use?

The Pacify app is like FaceTime and other video apps. If the member has a standard data plan (2GB), a call of normal length will use up about 1% of their monthly data. Turning off video will reduce the amount of data used.

Can members get a prescription through Pacify?

No. Unfortunately, members will have to contact their doctor to get a prescription or a refill. However, they can ask a Pacify care expert about taking specific medications while pregnant or breastfeeding.

Are visits private?

Using Pacify is a personal experience and privacy is very important. Visits are private between the provider and the member only. Pacify meets all Health Insurance Portability and Accountability Act (HIPAA) standards.

FAQs

Do members need an appointment to use Pacify?

Pacify Lactation Consultants are available 24/7 via video. Pacify Doulas are available via appointment within the app.

Is there a limit to how many sessions a member can have?

Eligible AmeriHealth Caritas Louisiana members can have 5 prenatal and 3 postpartum doula care visits, as well as labor & delivery support, all at no cost. Members are also able to access unlimited calls to a Pacify Lactation Consultant.

Do members need a code to sign up?

No. Your health plan allows members to sign up using their insurance coverage to perform an eligibility check. After they enter their insurance information, they will not need a credit card or any other form of payment to receive services. If they are asked to provide this information, they have selected the “I’d like to pay” button instead of “Check my coverage” and need to go back.

What kind of connection is needed to use Pacify?

Pacify will work on any 4G, 5G, or LTE connection, but it’s best to use it while connected to WiFi.

How much data does Pacify use?

The Pacify app is like FaceTime and other video apps. If the member has a standard data plan (2GB), a call of normal length will use up about 1% of their monthly data. Turning off video will reduce the amount of data used.

Can members get a prescription through Pacify?

No. Unfortunately, members will have to contact their doctor to get a prescription or a refill. However, they can ask a Pacify care expert about taking specific medications while pregnant or breastfeeding.

Are visits private?

Using Pacify is a personal experience and privacy is very important. Visits are private between the provider and the member only. Pacify meets all Health Insurance Portability and Accountability Act (HIPAA) standards.

Troubleshooting tips

A user is attempting to download Pacify on an Apple device and are being asked to enter a billing zip code. Why is this?

The Apple App Store requires users to have an updated payment method (and billing zip code) or to select "no payment method" in their account settings in order to download apps (even the free ones, like Pacify). A good way to confirm this is the issue would be for the user to try downloading another app to make sure it's not related to the Pacify app specifically.

Refer to this OSXDaily article link for more information.

A user is getting an error message saying, "Error: Invalid email address or password" when trying to create an account:

In this case, the user may be attempting to sign IN and not sign UP. Once they have downloaded the Pacify app for the first time, make sure they are selecting "Don't have an account?" at the bottom of the screen before entering any email address or password.

A user is being asked to enter their credit card information:

Pacify is available at no cost to your user. If they are being asked to provide credit card information, they have likely gone too far in the sign-up process and need to go back a couple of screens. When they encounter the "Get Pacify" screen, make sure they select "I have a Pacify code" if your organization offers an enrollment code or "Check my coverage" if your organization offers an insurance eligibility check for enrollment.

A user is having trouble downloading the app or making a call through Pacify:

Downloading Pacify works best when you are connected to a strong Wi-Fi signal. It can also be downloaded using 5G or LTE data but may take longer.

Pacify calls will work on any 5G or LTE connection, but again, it works best when connected to a secure Wi-Fi network. Make sure the users device is not set in airplane mode and that their Wi-Fi setting is turned on. Sometimes there are signal "dead zones," so suggest the individual move to a different space and try again. If a call is dropped due to signal, reassure the client that a provider will reconnect with them via phone ASAP.

The app just isn't working correctly:

Sometimes, phones can get bogged down when there are too many apps running. Suggest closing out of all open apps and trying again. You may also check and make sure that the user has the most up-to-date version of the Pacify app. You can do this by going into the app store and selecting "Updates."

If the problem continues, please either tell the user to contact Pacify customer support directly, or send us an email at support@pacify.com. We will get in touch as quickly as possible with personalized troubleshooting tips.

Have more questions?

Reach out to your devoted Client Success Manager

Kristy Hester

Client Success Manager
kristy.hester@pacify.com
574-210-4308

Discrimination Is Against the Law
AmeriHealth Caritas Louisiana complies with applicable federal civil rights laws and does not discriminate based on  race, color, national origin, age, disability, or sex, including sex characteristics (including intersex traits), pregnancy  or related conditions, sexual orientation, gender identity, and sex stereotypes [consistent with the scope of sex  discrimination described at 45 CFR § 92.101(a)(2)]. AmeriHealth Caritas Louisiana does not exclude people or treat  them less favorably because of race; color; creed; sex; religion; national origin; age; disability; marital status; sexual  orientation; health status; income status; program membership or physical, behavioral, or cognitive disability.
AmeriHealth Caritas Louisiana provides people with disabilities reasonable modifications and free appropriate  auxiliary aids and services to communicate effectively with us, such as qualified sign language interpreters and  written information in other formats (large print, audio, accessible electronic formats, etc.). AmeriHealth Caritas  Louisiana provides free language assistance services to people whose primary language is not English, which may  include qualified interpreters and information written in other languages. If you need reasonable modifications,  appropriate auxiliary aids and services, or language assistance services, contact AmeriHealth Caritas Louisiana  Member Services at 1-888-756-0004 (TTY 1-866-428-7588), 24 hours a day, seven days a week.
If you believe that AmeriHealth Caritas Louisiana has failed to provide these services or discriminated in another  way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the Civil Rights  Coordinator by mail, phone, or online.  
Mail: AmeriHealth Caritas Louisiana
Attn: Member Grievances Department/Civil Rights Coordinator
P.O. Box 83580
Baton Rouge, LA 70884  
Phone: 1-888-756-0004 (TTY 1-866-428-7588)
Online: aclamemberengagement@amerihealthcaritas.com
If you need help filing a grievance, the AmeriHealth Caritas Civil Rights Coordinator can help you. You can also file a  civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically  through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or  by mail or phone at:  
Mail: U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201  
Phone: 1-800-368-1019, (TTY 1-800-537-7697)
Online: http://www.hhs.gov/ocr/office/file/index.html
This notice is also available at AmeriHealth Caritas Louisiana website.
www.amerihealthcaritasla.com
Language Services
English: ATTENTION: If you speak English, language assistance services, at no cost, are available to you.  Call 1-888-756-0004 (TTY: 1-866-428-7588).
Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al  1-888-756-0004 (TTY: 1-866-428-7588).
French: ATTENTION : si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement.  Appelez le 1-888-756-0004 (TTY: 1-866-428-7588).
Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho  bạn. Gọi số 1-888-756-0004 (TTY: 1-866-428-7588).
Chinese Mandarin: 注意：如果您说中文普通话/国语，我们可为您提供免费语言援助服务。 请致电：1-888-756-0004 (TTY: 1-866-428-7588)。
Chinese Cantonese: 注意：如果您使用粵語，您可以免費獲得語言援助服務。請致電 1-888-756-0004 (TTY: 1-866-428-7588)。
Arabic:
ملحوظة: إذا كنت تتحدث اللغة العربية، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 1-888-756-0004 (1-866-428-7588 :TTY(.
Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang  walang bayad. Tumawag sa 1-888-756-0004 (TTY: 1-866-428-7588).
Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.  1-888-756-0004 (TTY: 1-866-428-7588) 번으로 전화해 주십시오.
Portuguese: ATENÇÃO: Se fala português, encontra-se disponível serviço gratuito de intérprete pelo telefone  1-888-756-0004 (TTY: 1-866-428-7588).
Laotian: ໂປດຊາບ: ຖາວ້ າ ທ ່ ານເວ ່ ົ້າພາສາ ລາວ, ການບໍລິການຊວຍເຫ ່ ຼືອດານພາສາ, ໂດຍບ ້ ່ໍເສັຽຄາ, ແມ ່ ນມ່ ພີອມໃຫ ້ ທ້ ານ. ໂທຣ ່ 1-888-756-0004 (TTY: 1-866-428-7588).
Japanese: 注意事項：日本語を話される場合、無料の通訳サービスをご利用いただけます。 1-888-756-0004 (TTY: 1-866-428-7588) まで、お電話にてご連絡ください。
Urdu:  
German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur  Verfügung. Rufnummer: 1-888-756-0004 (TTY: 1-866-428-7588).
Persian:
توجه: اگرفارسی صحبت می کنيد، سرويس مجانی زبانی در خدمت شماست. با شماره تلفن 1-888-756-0004 (1-866-428-7588 :TTY( تماس بگيريد.
Russian: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги  перевода. Звоните 1-888-756-0004 (TTY: 1-866-428-7588).
Thai: โปรดทาบ: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร 1-888-756-0004 (TTY: 1-866-428-7588).
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